Software / Application / Cloud Tech Support Associate

Job description

Accenture is hiring for the position of Software / Application / Cloud Tech Support Associate in Bengaluru. Role Overview: As an Application Tech Support Practitioner, you will act as the primary interface between clients and systems or applications. You will use your communication and technical troubleshooting skills to ensure smooth system operations, accurately identify client issues, and provide effective resolutions. Key Responsibilities: Provide efficient Service Desk voice support. Resolve client issues promptly and maintain customer satisfaction. Document and track client issues and their resolutions. Collaborate with cross-functional teams to resolve technical issues. Participate in problem-solving discussions and continuous improvement initiatives. · Skills: Service Desk Management Voice Support ITIL Framework ServiceNow Remedy Strong troubleshooting skills Excellent communication and customer service skills